So...you may need to return a product? It's highly unlikely, but in extreme incidents, there may be a need to return one of our products. In any case, we want to make sure our customers are completely satisfied. To request a Return and/or Exchange, please review the Requirements & Restrictions listed below. If a Return and/or Exchange is still required, click on the Request Review button at the bottom of this page.
100% CUSTOMER SATISFACTION GUARANTEE
All of Beard Octane CBD's products are backed by our 100% Customer Satisfaction Guarantee! Simply put, if there is something wrong with one of our products, or if you simply just do not like it...let us know! We will do everything in our power to make sure you end up a satisfied customer. Everything that Beard Octane has to offer is handmade, and made with PRIDE. This means that we stand behind every single product that Beard Octane CBD has to offer!
HIGH QUALITY GUARANTEE
All of Beard Octane CBD's products are made using only the Highest Quality Ingredients. If a product is not up to your standards (they must be completely unreasonable if you don't like our products), then we will replace your item or refund your money back. No questions asked.
REQUIREMENTS & RESTRICTIONS
- This policy is subject to change due to the ongoing COVID pandemic.
- ALL Return and/or Exchange Request(s) MUST be made within 30 days from the day which the order is FULFILLED.
- NO Returns on Sample and/or Sampler sized products.
- NO Refunds on Shipping Fees.
- NO Refunds for products having a "weak" smell or if the customer does not like the smell. We strictly adhere to all fragrance certificate of analysis in order to provide a safe & quality product.
- Returns on Swag & Clothing products will only be granted if the product is unwashed, unworn, and still has the original tags affixed to them.
- If a return is granted, the product exchange, refund, or store credit will be issued upon receiving the product being returned is received by Beard Octane.
- Customer is responsible for ALL Return Shipping Fees, unless the return or exchange is the result of an error by Beard Octane's Fulfillment Team.
- If you just happen to find a Beard Octane product on the ground behind Uncle Jimmy's rusted out pickup truck, then we can't take that back either.
- Regardless of the situation, if you need assistance, just please contact us! Beard Octane wants you to have the best shopping experience possible as we appreciate you, and your business. We respect everyone that takes a chance with Beard Octane, and want nothing short of a completely satisfied customer, friend, or just someone that would loan us money and not expect us to pay them back anytime soon. I mean, we would give you an IOU...that's just as good as money right?